Patient Services

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Our highly professional and trained staff make sure to go the extra mile in order to ensure our patients are always completely satisfied. Our diverse team members are fluent in over 7 languages and provide outstanding service to our patients from start to finish.

In addition to providing excellent customer service, Home Towne Rx pharmacists and technicians make an extra effort to counsel patients on how to successfully take and manage their medications. This includes educating them on how to prevent negative drug interactions, proper usage of various medical equipment such as testing meters and insulin pumps (in the case of diabetic patients), the use of inhalers for asthmatic patients, dietary recommendations and tips during the time of medications usage and general wellness tips during flu season and so on so forth. Our team is always available to address any concerns that our patients may have.

 

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We understand that our patients lead very busy and sometimes hectic lives. Time is valuable. Home Towne Rx offers same day dispensing of prescriptions. In addition we offer complimentary pick up of prescriptions and delivery by our HIPAA trained and certified drivers. Every effort is made to guarantee that prescriptions are delivered in an efficient and timely manner.

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On patient request we can auto refill prescriptions and have them ready for pickup or complimentary delivery within minutes. This also ensures that regular prescriptions are filled on time and patients continue to take their medications on a continual basis without any gaps. This is especially helpful when a patient is managing more than one medication on a regular basis. At Home Towne Rx we can synchronize all your various prescriptions and fill them monthly, or as required, thus maximizing medication adherence and compliance. Patients no longer have to worry about running out of their prescriptions or repeatedly having to follow up and visit the pharmacy for refills.

Our state of the art medication dispensers make errors a thing of the past. All medication dispensed is checked and rechecked by our highly trained HIPAA certified staff to ensure accuracy and safety.

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At Home Towne Rx our pharmacists work closely with their patients and their physicians to ensure maximum therapeutic benefits of their medication. This is done by having open communication with the patients and educating them about the importance of medication adherence and compliance, and adverse drug risks involved with the medication and so on so forth. Our pharmacists act as a critical liaison between patients and their physicians in order to maximize the benefits of their prescribed medications.

icon_personalizedmedsHome Towne Rx is linked to most medical provider’s Electronic Medical Records (EMR) systems so that we can receive prescriptions electronically. This eliminates the need to drop off prescriptions and the time spent waiting for a prescription to be filled. In case a physician’s office is not linked with Home Towne Rx for EMR our staff will be happy to reach out to them in order to set up access

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Millions of patients have unique health needs that off-the-shelf, manufactured medications cannot meet. For these patients, personalized medication solutions – prescribed by licensed practitioners and prepared by trained, licensed pharmacists – are the only way to better health. Here at Home Towne Rx we also provide in house Compounded medication. We have a state of the art Compounding facility where we are able to work closely with our patients’ physicians to develop tailor-made solutions if traditional medication is not the right fit for you. Our services extend to Veterinary patients as well.

 

icon_personalizedmedsAt Home Towne Rx, our patients are a part of our family. Our friendly team members ensure that we connect with our patients to ensure that we understand their needs and address any concerns they may have. Unlike other chains, our patients are not just another number to us. We take pride in serving each and every one of our patients. You can rest easy knowing that our pharmacists are here for you when you need them. You can walk in or call and talk to one of our pharmacists any time.